Frequently Asked Questions
Q:Are all products authentic?
Yes. Every timepiece, fragrance, and piece of apparel offered on TAIAT is 100% genuine and sourced directly from brand designers or official distributors. We stand behind our authenticity guarantee with a full refund policy.
Q:Do your watches come with manufacturer warranties?
Our curated timepieces come accompanied by original box sets, certification paperwork, and our in-house TAIAT warranty (ranging from 2 to 5 years depending on the model) protecting against any mechanical malfunctions.
Q:Can I return a fragrance if I don't like the scent?
To ensure safety and quality standards, we can only accept returns of fragrances if the outer protective cellophane sealing wrap is completely unopened and intact. We recommend ordering our sample vials or discovery sets to test scents beforehand.
Q:How does the custom pre-order system work?
For rare horology pieces or limited couture collections, clients may secure allocation slots by making a deposit. Once the piece is available, our client relations concierge will contact you to arrange insured final shipping.
Q:Do you ship worldwide?
Yes. We offer secure, insured international shipping to over 120 countries. Surcharges, customs duties, and national import taxes are calculated dynamically at checkout based on your destination.